MW
Marc W

1 reviews | Active since Mar 2009

17 Dec 2020, 17:37

Cannot wait to terminate the remaining contracts I have with Vodacom. Luckily I have only been a customer for 23 years. So its not a loss for them.

Even ECLO is now pretending that everything is OK.

When will consumers stand together and take a stand against a company like Vodacom that Spams people. Not a WASP service provider. but Vodacom themselves. In clear violation of the POPI act, they continue...

I am curious how ICASA deals with complaints like this. If a service provider that has failed to obey the law simply wipes it's a@#$ with the rules.

I get told that the department has addressed my issue. I have emails dating back to March 2015 giving their commitment to stop spamming. But yet they just carry on.

0
Replies (1)
Vodacom
Vodacom's reply18 Dec 2020, 06:37
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team