CANNOT USE MY CONTRACT LINE FOR 5 MONTHS

Marcia and Thobeka are unwilling to correct the mistake made on my contract! I was given two contract lines instead of one. Since the 31 of August 2015, they have undertaken to retrieve my voice recording to confirm the truth about the contract. to this day, they have not come back to me with an answer. for the 5th time, i spoke to Marcia on the 12th of October and she undertook to come back to me within 24 hours. she never did!. <br> <br> i have had this contract with vodacom since May 2015 and to this day i have not been able to use these 2 contracts. this is really ridiculous. today, the 21st of october, i have just spoken Thobeka and there is still no movement.<br> <br> i need closure to this matter. vodacom has been deducting money from my account since may this year, yet i am not enjoying the service that they promised to offer me!