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Yogin

1 reviews | Active since Jun 2023

15 Jul 2025, 11:40

cannot upgrade to the deal seen online.

HI I did an upgrade yesterday I received an sms from Vodacom to say my quote was processed. I called in twice to Vodacom to follow up on my paperwork as this was not received. The person that handled the upgrade called me to advise that the deal has to be cancelled as there is no stock. This is poor service from Vodacom as I have been a long time customer with them.

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Replies (1)
Vodacom
Vodacom's reply15 Jul 2025, 14:56
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team