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Collin S

1 reviews | Active since Sept 2016

07 Nov 2018, 11:35

Cannot upgrade my contract online

I upgraded one of my six Vodacom contracts on Monday. It is now Wednesday and no one from the activation department have contacted me. They logged on their side that they have tried to contact me. I told them what number they need to contact me on.

I phoned the after sales department now to cancel the upgrade. The lady said I will receive a confirmation SMS that the upgrade was reversed. I asked on which number, to which she rep**** (I kid you not): "I cannot say which number, one of the numbers that you have sir."

0
Replies (3)
Vodacom
Vodacom's reply07 Nov 2018, 11:39
Official
 Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        
Vodacom
Vodacom's reply07 Nov 2018, 15:18
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, we have advised accordingly. Regards Consumer Website Team 
CS
Collin S's update08 Nov 2018, 07:19
Reviewer Update
The Vodacom social media team made contact yesterday afternoon and this morning. They are assisting me with the upgrade. Customer happy again...