JC
Justin C
1 reviews | Active since Dec 2018
02 Dec 2018, 20:52
Cannot upgrade during black Friday.
Good evening, I'm so disappointed in Vodacom as I've been a customer for over 10 years. Apparently customer's who have contracts during the Black Friday and cyper Monday weeks can not upgrade or atleast that's the issue I've been having. When I try to upgrade online it told me i am only eligible to upgrade on the 2 of September 2018 (this was 23rd of November 2018). I will be cancelling my contract as this is truly messed up!
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Vodacom's replyOfficial
03 Dec 2018, 14:27Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Dec 2018, 14:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,