Cannot upgrade due to REDTAPE

Vodacom has this brilliant system whereby you can initiate an upgrade, DIY. Online Chat or the Website. but this process requires them to send you a pin to authenticate you. Brilliant right???? Well not so. My current phone is in for repairs and I don't have a spare phone. So here I was chatting to TANYA about upgrading my contract for a new phone, then she says she is going to send me an sms to my number? how in the HELL am I supposed to receive this if I don't have phone. surely there must be some alternative that Vodacom can verify me?????? stupid process. I am not going into a branch, do not have time.<br> <br> please contact me on my landline at work 9am - 5pm