AL
Alicia L
1 reviews | Active since May 2016
05 Dec 2019, 09:24
Cannot upgrade
Trying to upgrade a number that was due for an upgrade on 30 Oct 2019. The account keeps showing its in arrears yet all payments have been made. Emailed all proof of payments and only received a reference number, to date no feedback.
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Replies (2)
Vodacom's replyOfficial
05 Dec 2019, 10:52Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Dec 2019, 10:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Alicia L's updateReviewer Update
06 Dec 2019, 07:43Still not sorted. The arrears amount shows R0.00 due by 18 December 2019. Yet, the account still shows in arrears. Still being blocked from upgrading. Keep receiving the same message “Sorry you can’t upgrade just yet. You will be able to upgrade from 30 October 2019” - this date has passed already.
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Alicia L's update06 Dec 2019, 07:43
Reviewer Update
Still not sorted. The arrears amount shows R0.00 due by 18 December 2019. Yet, the account still shows in arrears. Still being blocked from upgrading. Keep receiving the same message “Sorry you can’t upgrade just yet. You will be able to upgrade from 30 October 2019” - this date has passed already.