AL
Alta L
1 reviews | Active since Dec 2019
30 Dec 2019, 13:02
CANNOT UPDATE INSURANCE POLICY. WILL VODACOM REPLACE MY PHONE WHEN ITS STOLLEN BECAUSE OF BAD SERVICE?????
Since beginning of December 2019 I have been struggling to update my insurance with Vodacom. Got hold of a consultant twice but calls are ended upbruptly. Went online on the 11 December to request a call back. No call back to date. Phoned again today. After 5 minutes the call is terminated. TWICE. Calls to them was made on the 2nd, 3rd and 5th of December.
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Vodacom's replyOfficial
30 Dec 2019, 16:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Dec 2019, 16:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team