CANNOT TRANSFER OWNERSHIP

One of our Employees left in November. We provided him with all the required documentation to do a transfer of ownership. Vodacom shops keep telling us that some or other new C3D system cannot do this transfer. Vodacom Business, who handles our Business Account is also unable/unwilling to help. I've spent hours on the phone with no luck.<br> So - I am stuck paying someone's bill of R4,000 per month till eternity. Vodacom's Service is non existant and their Attitude is PATHETIC. How do we sort this out???