Cannot Swap my 4 day old phone

Did an upgrade on-line on Thursday, received the Samsung A3 phone on Friday. I have issues with the battery life, as i have charged the phone in full 100% and without using the phone the battery is down to 16%. This isn't normal for a BRAND NEW PHONE. <br> Called VODACOM this morning to return the phone and get a new phone swapped out and was told the policy is 14-21 days and this need to be returned to their warehouse in order to book the phone back and once this is done then and processed on their side ONLY then i can apply to get a new phone.. So what what am i suppose to do until then?? NOT HAVE A PHONE? but i was billed in full already for the entire month of OCTOBER although the upgrade was only done on the 15th??<br> <br> I want a new phone, same model, same make swapped out. I don't see why i should have to wait all this time when i have 14 days to return the item and get a new one. Pick up the old phone and give me a new phone at the same time, !!!! <br> <br> Also asked the operator if i could go to a Vodashop to make things easier and simpler, but was told ...that the process!! <br> <br> #BRANDNEWPHONE<br> #BEINGBILLEDINFULL<br> #CANNOTRETURN<br> #WAITINGPERIOD<br> #NOTGOODSERVICEATALL<br> #UNHAPPYCLIENT <br> <br>