Cannot solve simcard problem

<p> </p> <p>I’ve been very patient with Vodacom. Even since I’ve upgraded on 28 August 2016, I have not been able to connect to the internet. My data services is not working. I was told that I could use my existing sim card. As I was using a Blackberry device, I asked sales consultant to cancel BIS but was told that I should call them to cancel.</p> <p> </p> <p>Once I got home, I put simcard in my new Samsung Galaxy J1 mini. I was able to make and receive calls, but no internet or data services could be accessed. I was told by customer care that I could not disable BIS until the 1 September 2016 when my new contract is active.</p> <p> </p> <p>From 1 September 2016, I phoned customer care on numerous occasion to try and resolve my issue. They synchronise network on numerous occasions, activated APN, LTE and some other goods. I even tried a sim swap but to no avail.</p> <p> </p> <p>On 5 September 2016 a service call was logged and call was escalated. A consultant contacted me on 7 September 2016, but could not resolve the problem. On 8 September 2016 consultant phoned to get an updated, because problem was not resolved, she escalated call again.</p> <p> </p> <p>Today is the 8 September 2016, 11 days later, I am still unable to use any data services. It is very frustrating and nerve recking. Of all the consultants I dealt with the last one was only one to honour their promise of calling me back.</p>