1 reviews | Active since Nov 2015
Cannot seperate my account???
In 2016 I took two contracts with Vodacom. One for me. One for my husband (at the time).
I have since gotten a divorced and my ex has moved away with the second cell number. When I noticed my ex has stopped paying his cell phone, I asked Vodacom what my options are. To my surprise, they are unable to "separate" my two accounts that I have.
Now.. I am forced to pay for my ex's phone... even though it is of no benefit to me. I understand that I have two accounts with you. and I am in the process with my lawyer to have outstanding monies owed for debt I took for him to be sorted.. but why on earth cant Vodacom let me pay for my number to keep it active??
You can send me separate invoices. but you cant "separate" the payments?
All I need, is for the two numbers to be separated... so that I can keep paying for my number and keep it active, without the other number affecting my connection on the one that's paid up.
Call me on ********** 291. or reply
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Rachma,
We thank you for bringing it to our attention and do apologise for the inconvenience caused.
As per our discussion feedback was provided.
Regards,
Vodacom Consumer Website Team
HS
Best regards,
Dear Rachma,
We thank you for bringing it to our attention and do apologise for the inconvenience caused.
As per our discussion feedback was provided.
Regards,
Vodacom Consumer Website Team
HS
Best regards,
