Cannot retrieve erroneously deleted number

Item: Vodacom
Rating: 1
Author: Ryan L

After over a month and after even going so far as taking out a new contract at the advi*****t of a team leader I still have not been successful in getting my old number MSISDN-swapped onto my new number! I need my old number as all old accounts are linked to it!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

22 Dec 2023, 11:00

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply22 Dec 2023, 11:00

Official

Best regards,

Vodacom's replyOfficial

23 Jan 2024, 11:33

Dear Ryan.

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

Our records indicate that your query has been attended to and resolved. Please accept our sincere apologies for any aggravation caused.
Regards
Vodacom Consumer Website Team

Best regards,

Vodacom's reply23 Jan 2024, 11:33

Official

Best regards,

Cannot retrieve erroneously deleted number

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