1 reviews | Active since Sept 2009
Cannot resolve problem.... 1 year
<p>I started receiving somebody else’s Data sms's that warns them that their data is almost finished. At first I thought it was mine till I realized that it was not my number showing on the sms’s. It belongs to a Lady in Krugersdorp. I tried phoning her on this number but it is a data contract. This started 13/06/2015... I contacted customer care numerous times. They are unable to fix this problem. I some days receive up to 10 sms's warnings. The person that loaded the data contract for this lady must have entered my number in there accidently. Customer care just logs a fault every time but the sms's keeps coming. I have also requested that somebody contact me but no luck.... Can somebody assist me with this or must I keep on receiving these sms's?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
More than a month later and still I am receiving SMS's..... I was promised it was resolved, but still not..........
More than a month later and still I am receiving SMS's..... I was promised it was resolved, but still not..........
It is now more than 3 months and I am still receiving the wrong SMS's. I have to date received 161 sms's that is warning me that the Lady in Krugersdorp is running out of DATA..... Please can sombody phone me.....
It is now more than 3 months and I am still receiving the wrong SMS's. I have to date received 161 sms's that is warning me that the Lady in Krugersdorp is running out of DATA..... Please can sombody phone me.....
