JK
Jacques K

1 reviews | Active since Sept 2009

15 Jun 2016, 06:59

Cannot resolve problem.... 1 year

<p>I started receiving somebody else’s Data sms's that warns them that their data is almost finished. At first I thought it was mine till I realized that it was not my number showing on the sms’s. It belongs to a Lady in Krugersdorp. I tried phoning her on this number but it is a data contract. This started 13/06/2015... I contacted customer care numerous times. They are unable to fix this problem. I some days receive up to 10 sms's warnings. The person that loaded the data contract for this lady must have entered my number in there accidently. Customer care just logs a fault every time but the sms's keeps coming. I have also requested that somebody contact me but no luck.... Can somebody assist me with this or must I keep on receiving these sms's?</p>

0
Replies (3)
Vodacom
Vodacom's reply15 Jun 2016, 09:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

JK
Jacques K's update01 Aug 2016, 17:18
Reviewer Update

More than a month later and still I am receiving SMS's..... I was promised it was resolved, but still not..........

JK
Jacques K's update16 Sept 2016, 08:48
Reviewer Update

It is now more than 3 months and I am still receiving the wrong SMS's. I have to date received 161 sms's that is warning me that the Lady in Krugersdorp is running out of DATA..... Please can sombody phone me.....