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christine S
1 reviews | Active since Feb 2013
10 Jan 2021, 16:01
Cannot resolve overcharging problem
I have had a contract problem for the past 12 months. As I live overseas I am unable to resolve the issue. I have written to Vodacom and liaised with the store manager where I took out the two contracts. To date I have been overcharged by over R1600. The manager has tried to assist but gets nothing done from Vodacom's side. I am desperate as this is costing me money I cannot afford. I took the contracts out to help two disadvantaged children with their studies and this is what happens.
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Replies (2)
Vodacom's replyOfficial
11 Jan 2021, 08:26 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jan 2021, 08:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Jan 2021, 15:44Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note we have rep**** to you via email. Regards Consumer Website Team
Best regards,
Vodacom's reply11 Jan 2021, 15:44
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note we have rep**** to you via email. Regards Consumer Website Team
Best regards,