Cannot resolve my issue for the past 5 months

I was on contract and was charged the BIS service of R 59.00 per month, However I could nit use the sevice as it is not working. I have been sending emails calling the customer services and Blackberry services and no one could assist me. My airtime is used for the service I paid for and there is excuse on excuse why it takes my airtime and not been resolved. Yet again yesterday and today I was given other reasons why my airtime has been used for the internet and still not working. Why are we paying for a service if we cannot utilise it and do not have competent people resolving the issues at hand.<br> <br> I am currently in the process of looking for another service provider as I am really unhappy of how this matter has been treated.<br> <br> I need this issue sorted out within 48 hours <br> <br>