Cannot resolve my account query

<p>Good day, I have cancelled my contract with Vodacom on the 7/12/2016, I recieved 2 invoices for the month of December. I want to pay this account but none of the call centre agents and the Supervisor ("Mpahlala") could assist me. She simply tells me and I quote "you must just pay your account"! she cannot give me an explanation for the second invoice and the items I am charged for. If she is so ******** and rude, can you imagine her staff? I made several calls to Vodacom and each time I am given a different answer. Some tell me it is not correct and others tell me not sure why this happened. I was kept on the line for 1 hour, despite me telling them that I was calling from a landline, which cost me an amount of R64.86 and this supervisor simply cut me off without resolving my query! The other call cost me R36.80. Is this how Vodacom treats its customers by not giving a damn. I have been trying to settle this account but these agents are not helpful at all. They transfer you from one agent to another! I have all the evidence of trying to contact them to resolve this problem so that I can settle this account, dare they black list me or indicate that I am a bad payer, I will take this matter further. It is costing me a lot of money contacting them. So I am going to ignore these statements until Vodacom calls me back to resolve my query and Vodacom must also refund me for all the calls made to them!</p>