CANNOT RESOLVE COMPLAINT

In March 2019, Vodacom contacted me to upgrade, I upgraded 2 numbers for my 2 son's, and inform the consultant to make both contracts the same. Since then u complaint that the contracts is not the same because they are not charged the same and also not get the same data. The one number also got a once off 5 gb data but not the other other one. Now why would I take out different contracts for my 2 boys. Now the one number get's data but not the other one, but the contracts is suppose to be the same. I cannot understand why I am struggling so for the last 2 months just for someone to see something is not right. As an old customer it is scary to see the service I get. None of all the consultants I spoke to or emails I wrote, nobody could solve the problem. It is evens difficult to get hold of the lady whom assisted me with the upgrade and not evens her manager could be contacted. It is really pathetic. I don't know what to do anymore. It's like sort out your own problem. Vodacom is not vodacom anymore. Going down with service.