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Yasheen P

1 reviews | Active since Sept 2010

02 Dec 2019, 15:22

Cannot redeem Vodacom Deal

I took out a black friday promo that comes with 10Gb data and a Samsung TV, received my voucher but I am struggling to redeem it. The voucher company VVCR is a joke, sounds like a small corner shop and you can never get through. I cannot understand how Vodacom can demand almost everything except a DNA sample when signing a client up but they do not deal with more professional 3rd parties or vendors? Or was Vodacom not prepared for Black Friday! I just want to know how to get my TV or how can I cancel this contract as it seems like I have to jump through hoops to get this contract! I have tried your twitter feed and they dont even know what I am talking about, pathetic!

0
Replies (3)
Vodacom
Vodacom's reply02 Dec 2019, 15:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

YP
Yasheen P's update04 Dec 2019, 10:11
Reviewer Update
Still waiting for a call, maybe someone will call before Black Friday 2020?????
Vodacom
Vodacom's reply12 Dec 2019, 14:58
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that a Representative from our CEO Office has been in contact with you and provided feedback with regards to your query.

Apologies for any delays and inconvenience this may have caused.  Regards, Consumer Website Team

Best regards,