CANNOT RECHARGE OR GET HOLD OF A LIVE PERSON!!!!

<p>I have tried many times to recharge my daughters prepaid via the APP and online with no joy. The app says it is currently unavailable and the Online, it takes you through ALL the steps just to end up saying that there was an error in provisioning? This APP is supposed to make your life easier and more convenient but it is never working. Try phoning the helpline but you stay on hold forever and never get through to a live person? Very annoyed and very disappointed in the lack of service.</p>