SC
Steve C
1 reviews | Active since Jan 2022
22 May 2024, 16:55
Cannot Receive Log-In Pin Codes
I have been having an issue receiving my Log In Pin Codes for VodaPay... I just don't get them so I haven't been able to use VodaPay App... TO BE FAIR, VODCOM have tried and tried...BUT not got sorted the issue.. so they actually just closed the ticket!!!!!!!!!!!!! NOW I have to receive a Log-In Pin Code From PayPal... and I also don't receive it... Apparently it is a problem on Vodacom's Side...!! They need to sort it out from their side! By doing some sort of reset?! PS I have an iPhone if that makes any difference?
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
23 May 2024, 07:30Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 May 2024, 07:30
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 May 2024, 06:39 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 May 2024, 06:39
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Regards
Vodacom Consumer Website Team
Best regards,
SC
Steve C's updateReviewer Update
28 May 2024, 07:06Now they have closed the ticket again and the problem is still there………!!!!!
Only the “Hello Peter” Response lady has contacted me…
Only the “Hello Peter” Response lady has contacted me…
SC
Steve C's update28 May 2024, 07:06
Reviewer Update
Now they have closed the ticket again and the problem is still there………!!!!!
Only the “Hello Peter” Response lady has contacted me…
Only the “Hello Peter” Response lady has contacted me…
SC
Steve C's updateReviewer Update
18 Oct 2024, 12:30I would like to thank the hard working people at VodaPay that eventually broke the code and got me a pin so that I could reset my account's Pass Word. They didn't give up. Thank you.
SC
Steve C's update18 Oct 2024, 12:30
Reviewer Update
I would like to thank the hard working people at VodaPay that eventually broke the code and got me a pin so that I could reset my account's Pass Word. They didn't give up. Thank you.
Vodacom's replyOfficial
22 Oct 2024, 08:48Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2024/10/22 at 08:45:42 the issue has been resolved by the Vodapay Team.
Regards
Vodacom Consumer Website Team
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Oct 2024, 08:48
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2024/10/22 at 08:45:42 the issue has been resolved by the Vodapay Team.
Regards
Vodacom Consumer Website Team
Regards
Vodacom Consumer Website Team
Best regards,