Cannot Receive Calls on Vodacom Red Advantage Package

<p>For the las couple of days, I have had serious trouble recieving calls on my cellphone. I am with Vodacom and have a Red Advantage Package and would think that I would recieve a quick turn around time with respect to the query that I have lodged. I lodged a query with Vodacom Customer Care last week regarding the issue. I know it takes a couple of days with respect to turn around time. I have phoned twice now and been told two different things with respect to the query. The first call I was told that Vodacom should have feedback by 5pm on Tuesday. Heard nothing. I phoned Wednesday (today - 01/03/2017) and was told that if the issue has not be resolved by Friday, I should call again. I was also told that I should put my sim card into another phone to test that it is not the phone. This is the only phone I have that takes a microsim. Then I was told to get a phone from a friend or family memeber and put my sim in that to test it. Look at the end of the day I will try this, but this is the advice that I am being given. Not even lets go through the settings and try reset things or try something. Not really technical assistnace. The biggest issues is that this is both my private line and my buisness number. I recieve client calls on my cell and now they cannot get a hold of me, which is now a major issue. I am paying for a premium service and would expect a better response time or even better technical assistance.</p> <p>PLEASE CAN SOMEBODY AT VODACOM HELP ME HERE AS A MATTER OF URGENCY.</p>