Cannot RECEIVE CALLS AFTER PORTING TO VODACOM!!!!!!!!

I ported my number from Telkom to Vodacom on the 22nd of November. On the 25th I started having problems receiving calls but could make outbound calls. I visited your walk in centre and was told my sim card is damaged and they did a sim swap and promised me that on the same day after 4pm my card will work. On the 5th of December I contacted your call Centre and they advised me that the porting department will send me a service request via sms and I will be able to receive calls after 72 hours. This turnaround time has come and gone and I am still unable to receive calls which is making my life a living. Please assist as a matter of urgency or tell me if you would rather me move to another network.