CP
Christian P
1 reviews | Active since Apr 2012
26 Oct 2020, 18:45
Cannot receive calls
Cannot receive calls. This is now day 10 where I cannot receive calls. I've made over 30 calls and spent more than 4 hours to customer care where they keep doing the same thing, which doesnt resolve the issue.
I've even tried to cancel my contract as Vodacom cannot provide me with the basic service I pay for. They couldnt even cancel my contract.
Each time I escalate the call, they simply close it without resolution. I went to the Vodacom shop and they could not assist because they said there is an escalation currently open.
Every operator does the same things and it doesnt work. Someone made changes to my account without my consent. I requested for the voice recording but they cant provide it.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
27 Oct 2020, 07:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Oct 2020, 07:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CP
Christian P's updateReviewer Update
27 Oct 2020, 14:51Good day, I have not been assisted as I still cannot receive calls. Please reopen case ***
CP
Christian P's update27 Oct 2020, 14:51
Reviewer Update
Good day, I have not been assisted as I still cannot receive calls. Please reopen case ***
CP
Christian P's updateReviewer Update
27 Oct 2020, 14:55This is now the second time that you've closed a case without any resolution. case number *** was also closed without resolution. I still cant receive calls. Please urgently fix. Marion Jeftha contacted me earlier, but now my calls goes to voice mail again. I tested twice from a landline and both times it went straight to voice mail.
A vodacom person made changes to my account and since then it started.
A vodacom person made changes to my account and since then it started.
CP
Christian P's update27 Oct 2020, 14:55
Reviewer Update
This is now the second time that you've closed a case without any resolution. case number *** was also closed without resolution. I still cant receive calls. Please urgently fix. Marion Jeftha contacted me earlier, but now my calls goes to voice mail again. I tested twice from a landline and both times it went straight to voice mail.
A vodacom person made changes to my account and since then it started.
A vodacom person made changes to my account and since then it started.
CP
Christian P's updateReviewer Update
29 Oct 2020, 11:01The third escalation has been open for three days. Kindly provide feedback on the status as you disabled the option to speak to a consultant 082 135
CP
Christian P's update29 Oct 2020, 11:01
Reviewer Update
The third escalation has been open for three days. Kindly provide feedback on the status as you disabled the option to speak to a consultant 082 135