cannot reach customer care

I app**** for a data contract over the phone the 19 March. I provided all my details to the urgent over the phone and received another call to verify my information. I was then told my contract will be active after 24 to 48 hour. My contract is still not active. As per conversation with the agent there won't be a delivery of anything since I'm not buying a device instead ram couriers came to my house without making arrangements with me and I wasn't home. They left a slip saying I was unavailable like they had prior aarrangements with me. When I try to contact customer care to speak to a agent it says It have exceeded my monthly access limit to the Vodacom customer care. Any agent i spoke to be \exceeding"my limit made me hold for long periods of time without offering any help. Going to Vodacom shops made no difference either. This is disappointing. I didn't know we have monthly limits to contact customer care as clients and that Vodacom shops cannot assist you when they didn't process the contract initially """