Cannot reach call centre

When you phone in you cannot reach a call centre person its just options, options etc. Eventually I had to phone a Cape Town office to transfer me to the call centre. I had to phone in on my husband's phone since I had no service on my phone. The guy could not assist me, but promised to send a sms and reference number which he never did. I spoke to Nicole Naudt, Bulelani Skulu and Michael van Wyk via mail since September. It is now December and they still cannot tell me what went wrong. They gave me a ref no 001B9aBOYU92YG9E which does not exist most probably the ticket was closed without attending to it. Miichael van Wyk promised to escalate it to his superiors who would respond - they did not. When I need service on my phone I need it now - not in two days time. Their staff seems to be inappropriately trained - my first point of contact could not assist me with the settings on my phone. No it is much easier to say I will get some to assist you - but that person never make an appearance.