Cannot purchase data

<p>For over a week I have been trying to purchase a data top-up bundle from Vodacom. The Vodacom 'system' responds that I am not the main account holder (which is *******) so I cannot purchase directly. Trying to buy a package via FNB returns a message that my data number (I am on 3G) is not a valid cell number. When phoning Vodacom Help Line, they are unable to resolve the problem but 'have escalated to our technical people' and I should get a response within about 24 hours. That was on 23rd January around noon ; Not a word from Vodacom since and no response to two urgent emails sent to ********** who has assisted in problem resolution previously. Because I have been unable to purchase data, my monthly bill is now in excess of R1200 as opposed to my normal R210 to which I would have made a purchase of R189 for the additional bundle - HAD I BEEN ABLE TO DO SO. Vodacom, get this sorted out and credit the excess charges which have been incurred during the last week as you wouldn't let me purchase ths bundle. Vidacom reference 1- ********** 978417 refers.</p>