NV
Nicola V

1 reviews | Active since Mar 2012

03 Jul 2015, 14:46

Cannot provide detail on data usage without charge

I have requested from Vodacom to provide me with a data usage report showing data used in the past 12 months. I was informed by Call Centre that because I do not utilise itemised billing, they would charge me R17 per page to provide me with this information. <br> <br> R17 per page is excessive for pulling a report that should take minutes to pull. The only information I want is how much data I've used, each month for the past 12 months, to assist me in making a decision about data bundle requirements when I upgrade my contract.<br> <br> However, being told that I would have to pay to make this decision, is forcing me to question my decision to renew my contract with Vodacom in the first place. <br> <br> I have been a Vodacom customer for over 16 years.

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Replies (1)
Vodacom
Vodacom's reply04 Jul 2015, 09:09
Official
Hello vermani,

Thank you for taking the time to raise your complaint with our team.

As discussed i have sent the detail to you via email.

Our objective is to turn our complaints into a compliment and I certainly hope that we have achieved this objective.

Regards

Julian

Best regards,