1 reviews | Active since Mar 2012
Cannot provide detail on data usage without charge
I have requested from Vodacom to provide me with a data usage report showing data used in the past 12 months. I was informed by Call Centre that because I do not utilise itemised billing, they would charge me R17 per page to provide me with this information. <br> <br> R17 per page is excessive for pulling a report that should take minutes to pull. The only information I want is how much data I've used, each month for the past 12 months, to assist me in making a decision about data bundle requirements when I upgrade my contract.<br> <br> However, being told that I would have to pay to make this decision, is forcing me to question my decision to renew my contract with Vodacom in the first place. <br> <br> I have been a Vodacom customer for over 16 years.
Thank you for taking the time to raise your complaint with our team.
As discussed i have sent the detail to you via email.
Our objective is to turn our complaints into a compliment and I certainly hope that we have achieved this objective.
Regards
Julian
Best regards,
Thank you for taking the time to raise your complaint with our team.
As discussed i have sent the detail to you via email.
Our objective is to turn our complaints into a compliment and I certainly hope that we have achieved this objective.
Regards
Julian
Best regards,
