Cannot obtain a premature cancellation quote

<p>I am trying for days, spent hours holding on to obtain help. I got conflicting feedback such as the Vodacom system is down, they cannot do a prematur cancellation quote because they are generating invoices, they cannot provide me with a quote because the cell number is at the "Port Department", the Port departement informed me that they will do it for me (even if they do no do it for the customer). They e-mailed me the quote BUT FOR THE INCORRECT cell number. I don't know who the cell number belongs to!!</p>