RB
Renate B
1 reviews | Active since Mar 2009
24 Aug 2020, 14:54
Cannot move contract
My father passed away in June 2020. I am trying to transfer his business contract onto my name, but apparently Vodacom Tzaneen cannot assist me. I have now cancelled the contract and once it is on pay as you go I will go to MNT for assistance. It is ridiculous that Vodacom cannot assist me. This is exactly why I moved my contract from Vodacom to MNT. It is a pity that I have to move my father's account too, because he as been with Vodacom for 20 years.
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Replies (2)
Vodacom's replyOfficial
24 Aug 2020, 16:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Tea
Best regards,
Vodacom's reply24 Aug 2020, 16:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Tea
Best regards,
Vodacom's replyOfficial
25 Aug 2020, 17:57Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, kindly forward all necessary documents to ***. They are best equipped to assist. Regards Consumer Website Team
Best regards,
Vodacom's reply25 Aug 2020, 17:57
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, kindly forward all necessary documents to ***. They are best equipped to assist. Regards Consumer Website Team
Best regards,