1 reviews | Active since May 2016

13 Sept 2016, 11:09

Cannot make outgoing calls, send SMSes or access data

<p>I am extremely unhappy with vodacom! Not only do they not follow up with my complaint regarding being debited for 2 additional months AFTER I cancelled my one contract, I am unable to make outgoing calls, send SMSes or access my data. I went to the Vodacom store on Sunday for an hour and a half, after which they couldnt help me, so I phoned customer care. They reactivated my account so I could use my phone again, but 2 hours later it was off again. I phoned customer care again, and they said I must go into the store! It's been 4 days and I cannot use my cellphone. This is a total breach of contract from Vodacoms side. I am beyond irritated, they should allow me to leave this ridiculius service and let me out of my contract.</p>

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Replies (1)
Vodacom
Vodacom's reply13 Sept 2016, 13:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,