Cannot make outgoing calls, send SMSes or access data
<p>I am extremely unhappy with vodacom! Not only do they not follow up with my complaint regarding being debited for 2 additional months AFTER I cancelled my one contract, I am unable to make outgoing calls, send SMSes or access my data. I went to the Vodacom store on Sunday for an hour and a half, after which they couldnt help me, so I phoned customer care. They reactivated my account so I could use my phone again, but 2 hours later it was off again. I phoned customer care again, and they said I must go into the store! It's been 4 days and I cannot use my cellphone. This is a total breach of contract from Vodacoms side. I am beyond irritated, they should allow me to leave this ridiculius service and let me out of my contract.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
