Cannot make or receive calls for 4 days!
<p>I called Vodacom Customer service on Thursday 27 July at 16h30 when I noticed that I could not make calls from my cellphone, clients were also sending me sms to advise that they cannot get held of me. They advised they would log a service call. I have called 3 times a day since and got advise at 18h00 tonight, Sunday 30 July that the service call had been logged and can take 3 work days to resolve I must be patient. I rely on this phone for business purposes as it is the number that all my customers have and they can't even leave a message on voicemail. I am getting no assistance!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi Jackie
As discussed, this matter has now been resolved.
Have a pleasant day further!
Regards,
RJ
Hi Jackie
As discussed, this matter has now been resolved.
Have a pleasant day further!
Regards,
RJ
Thank you for this service Rudy glad that someone like you picked up my complaint and got it resolved with continuous customer feedback. I have restored faith in Vodacom.
Thank you for this service Rudy glad that someone like you picked up my complaint and got it resolved with continuous customer feedback. I have restored faith in Vodacom.