Cannot make calls - Vodacom incapable of assisting

<p>My mother changed from contract to prepaid on 31 Oct. From 1 Now she's unable to make calls. Called Vodacom customer service on 3 Nov. They responded they're aware of the problem and will fix it. They didn't. Then got an SMS with instructions to fix it myself. Tried 7 times to do it - unsuccesful. Went to Vodacom Chatz shop in Jakaranda centre. Guy tried to fix it - unsuccesfull. He send me home, told me to call Vodacom customer care again. I did so . Waited a looooong time while consultant tried to fix it - unsuccessfull. Now he told me to go to another Vodacom shop to do it, and if they cant, they have to phone Vodacom customer care from there. WHAT?? Again?? I've wasted a lot of time . Sorry Vodacom, seems as if you're forcing me to change to another operator.</p>