1 reviews | Active since Oct 2017
I have not been able to make any calls for almost 3 weeks now. I have called the ********** number and each time they have to transfer me to the business department. That a side I have been on the phone with Vodacom the past two weeks a total of about 30 Hrs already. All they told me was that they logged a query and that the technical department will call me. What the business department told me to do was to do the manual network selection and restart the phone and it would be solved, but it wasn’t. Then they told me I should put the sim in another device, and that I did as well, but that did not work. They did a sync on my sim, but that did not work. The rebooted my sim which allowed it to work for about two phone calls and then it was not working again. I’ve even drove to menlyn yesterday which I thought that they could resolve my issue turns out they did not know what the problem. I want to thank all the people at Vodacom menlyn for trying their up most turns out Vodacom it not the best network in South Africa. My number is ********** 58
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day Johann Grobler
Thank you for taking the time to voice your enquiry.
As per our telephonic conversation, this matter was resolved.
Regards
RO
Best regards,
Good Day Johann Grobler
Thank you for taking the time to voice your enquiry.
As per our telephonic conversation, this matter was resolved.
Regards
RO
Best regards,
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