WE
Wulf E

1 reviews | Active since Feb 2012

21 Jul 2018, 08:24

Cannot login to My Vodacom on web

Cannot login to My Vodacom on the web anymore, even though i earlier could change my password, and still can use smartphone app. When entering username and password, get error message "The details that you have entered do not match or there is no profile associated to those details..."

0
Replies (2)
Vodacom
Vodacom's reply21 Jul 2018, 09:20
Official

Dear Wulf,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

WE
Wulf E's update21 Jul 2018, 11:25
Reviewer Update
Vodacom responded very quickly, and suggested clearing browser cache. Doing this did not work, so i also reset the password (retaining the original one), and now I can login! Thanks