Cannot load new data bundles and getting charged OoB

<p>Ran of out data for August and September but process to load additional bundles simple don't work.</p> <p>i've got exmaples and screenshots, including case numbers. Got feedback that I'm still liable for Out-of-bundle rates even when their processes are not working as it should.</p> <p> </p> <p> </p> <p>Website - Error.</p> <p>App - Error.</p> <p>*111# also provides error.</p> <p> </p> <p> </p>