Cannot get through to a human being at Vodacom Customer Care. This Tobi chatbot cannot help me

I was recently gifted a Samsung Galaxy A04E. I purchased a new Vodacom starter pack and inserted it into the phone. At first i thought there was something wrong with the sim card as i had this huge message on the screen that i could not get past "Your SIM card cannot be detected or is from a service provider that isnt supported. Try using the original Vodacom SIM card provided when you purchased the device". I tested the sim card on other devices and it worked perfectly. i could send please call me's and check balance etc. I inserted the sim back into the Samsung and i noticed that it picks up the network "Vodacom-SA" but this message does not want to go away. My main issue is getting intouch with Vodacom customer care, i tried calling but could not get through to an agent. I then tried the Tobi chat from the Vodacom website and it let me know that it could not assist me. I then emailed Customer Care and i received a response that the matter was being referred to Tobi with reference number (Reference Number: 002HHaJR3G5ADEQ4). Guys the robot already told me that it cannot assist me, im going in circles trying to speak to a human being.