SM
Samukelisiwe M
1 reviews | Active since Jun 2019
05 Nov 2020, 15:04
Cannot get through to a consultant.
I have a problem with my airtime being used up every time I recharge. I don't know what uses it up. It is very frustrating to get help from Vodacom. I can't even get through to a consultant. This Toby nonsense is useless. What kind of service is this if I cannot even get a consultant to help me and actually understand my problem? Absolutely disappointing.
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Replies (2)
Vodacom's replyOfficial
06 Nov 2020, 07:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Nov 2020, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Samukelisiwe M's updateReviewer Update
06 Nov 2020, 13:09Today a consultant from Vodacom called me and helped me with my issue. Thank you very much.
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Samukelisiwe M's update06 Nov 2020, 13:09
Reviewer Update
Today a consultant from Vodacom called me and helped me with my issue. Thank you very much.