Cannot get our invoices

<p>Vodacom has suddenly stopped sending us invoices and statements since -+ October last year. It took 8 e-mails and two months to transfer two data lines onto our account (References: EC-044Z-2DM24C, A2-1SGN-N2K1BA). Since the transfer Vodacom deleted the data package on one of the lines. </p> <p> </p> <p>It took 20 e-mails, two or more phone calls and two branch office visits and two months (ending on 20 December) to get the data switched on and get the October and November statements for all lines. (References RE: A2-1SGN-N2K1BA, EC-04F6-3P8BSO, EC-04F6-3RPJ8A, INC ********** 99301, EC-04F6-3ROBOL, EC-04F6-3QIOMH). </p> <p> </p> <p>It has taken another 5 e-mails and another month (21 December to date) and we still DON'T HAVE DECEMBER and JANUARY INVOICES (6) and STATEMENTS (2), and THE CREDIT for the months of billing where we received no data, and the request to get us back onto automated e-mail invoices and statements going on since November last has fallen on deaf ears. (Reference EC-04F6-3ROBOL)</p> <p> </p> <p>Why must everything be so much drama and inefficiency with Vodacom? CAN WE AT LEAST GET OUR DECEMBER AND JANUARY INVOICES AND STATEMENTS IN THE MEAN TIME? I NEED TO DO MY VAT RETURN. How much time must myself, the MD and Accounts Manager waste on Vodacom?</p> <p> </p> <p>AND DON'T ASK ME FOR MY PHONE NUMBER TO WASTE TIME - CHECK ALL THE E-MAILS WE'VE SENT (all contact details are there). OR JUST SEND THE INVOICES AND STATEMENTS, WE NEED THEM TODAY. </p> <p> </p>