Cannot get hold of anyone at Vodacom

So, this is my 3rd complaint since January about Vodacom. If I know that service was going to be this bad, I would not have upgraded with them, and would have taken a new contract out elsewhere! The complaint this time, is that I have been trying to call Vodacom since Monday to ask for their banking details so that I can make a payment. (I changed my bank account and cannot seem to load Vodacom as a beneficiary, hence I require an alternative)I hold on each time for roughly 10 minutes and still I don't get to speak to anyone. I sent a 'contact me' request 2 days ago and up until now, no one has contacted me! I called this morning again and I was kept on hold forever and still no help. It seems that the fastest way I can get feedback is via Hello Peter. Please can I urgently have the bank details as it is already the 2 March and I dare Vodacom to block my line cos I didn't pay as yet! I am trying hard to pay so please help me to do it. Thanks.