FP
Floris P
1 reviews | Active since Sept 2016
02 Aug 2022, 14:41
Cannot get hold of agents at customer care to confirm status on settled account
Settled my account wit Vodacom, status updated at the credit register from default to active, tried yesterday numerous times to get through to confirm something,but no agents to take the call, tried the chatbot, but got referred to send an email and was promised a call within 24hours and still nothing. Tried today about 5times still no agents to take the call, just having to wait 10+ minutes just to hear every couple of seconds we are transferring your call to the next available agent
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Replies (3)
Vodacom's replyOfficial
03 Aug 2022, 07:49Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Aug 2022, 07:49
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
FP
Floris P's updateReviewer Update
04 Aug 2022, 11:36completely and utterly useless agents at Vodacom. takes you close to a week to call me, that i have to apply online for a contract just in order for someone to get in touch. Then get declined on the contract online, but still no one at Vodacom can answer my questions regarding the paid up account and as to what the reasons in detail was for the contract being declined.
FP
Floris P's update04 Aug 2022, 11:36
Reviewer Update
completely and utterly useless agents at Vodacom. takes you close to a week to call me, that i have to apply online for a contract just in order for someone to get in touch. Then get declined on the contract online, but still no one at Vodacom can answer my questions regarding the paid up account and as to what the reasons in detail was for the contract being declined.
FP
Floris P's updateReviewer Update
04 Aug 2022, 19:05Please pull the recording of that call from the sales agent, she advised me that due to the POPI act she cannot disclose to me what account is blocking me and that i have to contact trans union to find out what accounts are still on my name. When i told her that i am aware of the account that is still on my name and should that be the account thats blocking me then my question would be then how did vodacom approve me back in 2019 as that same account was on my credit registers back then and was in a worse off state back then, than what it is now. You are also failing to provide me with answers regarding the paid up account as to why the status has changed from default to active, being that the account has been paid up, vodacom should have removed it from the credit register and not make it my problem as the client
FP
Floris P's update04 Aug 2022, 19:05
Reviewer Update
Please pull the recording of that call from the sales agent, she advised me that due to the POPI act she cannot disclose to me what account is blocking me and that i have to contact trans union to find out what accounts are still on my name. When i told her that i am aware of the account that is still on my name and should that be the account thats blocking me then my question would be then how did vodacom approve me back in 2019 as that same account was on my credit registers back then and was in a worse off state back then, than what it is now. You are also failing to provide me with answers regarding the paid up account as to why the status has changed from default to active, being that the account has been paid up, vodacom should have removed it from the credit register and not make it my problem as the client