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Simon S

1 reviews | Active since Aug 2010

30 Jan 2019, 14:46

Cannot get FTTH through Vodacom - cannot get past the Vetting process due to a fault they did.

Good day,

My account was paid up in full in February 2017 in fact I have a statement proving this. however now that I'm trying to get Fibre installed at my house Vodacom is flagging me as a Bad payer.

I have not missed any payments or debit orders in more than 2 years.

The Idiots say I owe R1600 on my credit report, in fact I spoke to someone regarding my account yesterday and I have a voice recording stating the same that I Owe Vodacom nothing, why was this never removed on my Credit report and how the hell can this now affect my Fiber to the home installation??? as I am applying to Vodacom for this?

0
Replies (5)
Vodacom
Vodacom's reply30 Jan 2019, 16:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team 
SS
Simon S's update31 Jan 2019, 13:47
Reviewer Update
Got a call yesterday promising to investigate..... now we wait
SS
Simon S's update05 Feb 2019, 11:51
Reviewer Update
it is now the 5th of Feb and I'm still waiting for a reply, I was told that I have to get a credit report and prove to them that they listed me on the Credit Bureau I have done this on Friday the 1st Feb at my own cost. I have a read receipt that the agent has read my email but he never rep****.
Vodacom
Vodacom's reply05 Feb 2019, 13:20
Official
Dear Simon, 

We have responded to your query via email.  

Regards, 
Vodacom Consumer Website Team 
SS
Simon S's update05 Feb 2019, 22:05
Reviewer Update
Yes but I still have not received any feedback regarding the FTTH ???? got the following reply Dear Simon As per the feedback received by our Legal Team. We have sent a request to ITC to update your profile. The request will take up to 7 working days. Regards, Vodacom Consumer Website Team