Cannot get credit due to inaccurate credit report

I am unable to get credit due to an Experian credit report stating that my account is in arrears. My account is not in arrears. Strangely enough I am applying for an upgrade with Vodacom themselves who will not allow the upgrade due to the Experian report. I have been in contact with Vodacom and was transferred to no fewer than 6 different departments from Customer Care to legal to collections and back and forth again. Finally cut off!! I have also been in contact with Experian and they cannot assist me. I hope that Vodacom management listen to the \so called monitoring of calls\" to hear the incompetence. I am a VIP Red Client and am supposed to be offered specialised service as advertised by Vodacom from their \"specialised\" customer care call centre. Really!!! This is ludicrous and I would really like to use another service provider but my hands are tied because of the \"bad credit report\""