Cannot get assistance
I have a Vodacom contract and since I phoned to change the date of my debit order to the 25th my debit orders have stopped going off. I cannot access my account via the app. The call center's "voice recording" just says my query cannot be attended to, the chat and email functions have been disabled, so HOW am I supposed to get ahold of you?
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Vodacom's replyOfficial
26 May 2020, 14:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 May 2020, 14:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team