MR
Michiel R

1 reviews | Active since Apr 2013

19 Sept 2017, 10:38

Cannot get anything right which is requested

A telemarketer contacted me and sold me a data package which I requested be added to my existing number, but when I received the package, they loaded it to a new cellphone number.

I then contacted Vodacom to cancel this new number and load it to my existing number, as requested, before the new number is fully activated. A week later, the new number was activated, and still no call was received from Vodacom.

Lastly, and additional debit order went off from my account, out of the signed debit order date, after I was assured the new contract will only be debited from the end of the month with my normal debit order.

It is now three weeks since I first signed up this contract, and still they keep on messing up my account. Worst service I ever received, and no one is able to help you. They keep on telling you they will open a call. Could not even find a dedicated complaints department to log a complaint directly with them

0
Replies (3)
Vodacom
Vodacom's reply19 Sept 2017, 10:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply22 Sept 2017, 15:07
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

Best regards,

MR
Michiel R's update28 Sept 2017, 08:41
Reviewer Update
Yes feedback was provided, but not sufficient. I was ensured that the incorrect line was cancelled, and the package was even collected, however the number still appear on my account. Secondly, with the debit order going off early, caused a penalty on my account (honoring fee). I did raise the question to the person assisting me about who is now responsible for these costs, but up to now, I did not receive any response from Vodacom regarding this.