Cannot get answers for an entry on my account

Below please find the level of incompetence that we have to work with.<br> <br> And to phone any number is just a waste of time as everybody just place the phone down if they cannot help you<br> <br> BGood day <br> <br> I have emailed you a statement reflecting the ,It is not a journal it is all the archived invoices , you can contact our accounts division on *** for further assitance <br> <br> Regards <br> <br> Lauren <br> <br> From: Alida Rossouw [Email Removed] <br> Sent: 03 September 2015 05:25 PM<br> To: [Email Removed]<br> Subject: FW: A1-X8LO-04E15X<br> <br> <br> From: Alida Rossouw [Email Removed] <br> Sent: 01 September 2015 12:44 PM<br> To: [Email Removed]<br> Subject: FW: A1-X8LO-04E15X<br> <br> Still waiting for an explanation to my query<br> <br> Thanks <br> <br> Alida<br> <br> From: Alida Rossouw [Email Removed] <br> Sent: 31 August 2015 11:36 AM<br> To: [Email Removed]<br> Subject: RE: A1-X8LO-04E15X<br> <br> Lauren,<br> <br> I am deeply dissapointed with Vodacom.<br> <br> After ten days since I logged my querry, and seven phone calls, this is the<br> answer I am getting.<br> I did NOT request a statement.<br> <br> The level of attention to querries is pathetic.<br> <br> My querry is this:<br> <br> On the 31 of August 2014<br> <br> Vodacom passed a journal for R11,941.61 <br> <br>