Cannot get an upgrade quote

I have been trying to upgrade my Vodacom cellphone contract. I contacted [Email Removed] and requested a quotation for a specific phone. I received an emailed quote 16 days later from Thato Makoti at Vodacom Retentions. However, the quote was for a different version of the phone I wanted. Further emails to Thato went unanswered. Trying to find this person through the callcentre WEB (***,***4,***,***) is just frustrating and a waste of time as everybody just claims to be unable to help and nobody knows who Thato Makoti is. <br> <br> Because this person quoted me, the system is locked for anybody else to change the quote or even do a fresh quote. But nobody at Vodacom can go back and unlock the system. No. I have to find this person and get him to respond. But he sits in the \back office\" which means that I cannot speak to him. Neither will he respond to my emails to phone me back.<br> <br> This has been carrying on for a while now. My contract is due to expire at the end of March. Considering I have been a Vodacom customer for many years, they are making it very difficult for me to remain as one."