NP
Natasha P
1 reviews | Active since Jul 2022
17 Jul 2024, 14:24
Cannot get a SIM Swap done at Vodacom
Got to a Vodacom store at 11:10 this morning to get a Sim swap done, spent an hour trying to get it done with an agent due to technical issues on the system my sim swap was submitted multiple times. The agent nor, trade ID nor customer care can cancel the pending request resulting in no sim swap!! It’s now 3 hours and there’s no feedback on the call that was logged and I’m left without a SIM card. Absolutely frustrating and disappointed with Vodacom. Feel to cancel my contract due to poor service and troubleshooting
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Replies (2)
Vodacom's replyOfficial
18 Jul 2024, 08:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Jul 2024, 08:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
NP
Natasha P's updateReviewer Update
18 Jul 2024, 11:11No one besides the agent who assisted me yesterday got in touch with me to inform me that a technical person is looking into the issue this was at 9:30 this morning. I called the store now and was told my issue is still being looked at and those pending orders are still open. Still no resolution till now!!!
NP
Natasha P's update18 Jul 2024, 11:11
Reviewer Update
No one besides the agent who assisted me yesterday got in touch with me to inform me that a technical person is looking into the issue this was at 9:30 this morning. I called the store now and was told my issue is still being looked at and those pending orders are still open. Still no resolution till now!!!