1 reviews | Active since Feb 2015
Cannot get a copy of previous invoices and statement 2***
<p>I have logged several calls but have not received a copy of the statement and invoices I have requested.</p> <p>I shall really appreciate if someone in Vodacom can assist me. When I get through to Vodacom, I am transferred from one official to another with different views but without being able to assist me.</p> <p>I need copies of my Vodacom statement and Invoices for the period 1 March 2011 to 28 February 2012 for tax purposes, when the account I ********** -0 was in my personal name.</p> <p>I have since transferred the account I ********** -0 to my business of which I am the only member. I am still the responsible person for the payment of the account, I am now only paying through my Business account since these service were indeed required for my business.</p> <p>I have attached a copy of my ID and a copy of an Interactive bill for one month in that period, but I lost my other records, thus the request.</p> <p>I keep on getting a response via sms from a Kevin Bester that I should submit a filled in Form C and an affidavit, taking an oath to state that I am the owner on the said cell number, when in fact I have 2 cell numbers and a data contract on the said account. When I try to contact .Kevin Bester nobody on the 082 111 or on ********** can direct me to him or can provide me with a direct email address to a PERSON that can assist me with this simple request.</p> <p>I since received a sms from Wilson Sithole indicating that the information was send, but it was the incorrect information for Apr to July 2016 and not 2 ********** as requested.</p> <p>It appears that any request for information disappears in a maze called the "call centre" 082111, without being able to get into contact with the person directly that can assist you. This is very frustrating!</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
