1 reviews | Active since Dec 2010
Cannot finish data bundle and cannot transfer money
<p>My 2GB recurring data bundle was almost depleted so I decided to load money to buy a new recurring bundle at R1399. Vodacom did not allow me to buy a new bundle because the current bundle was not depleted (at 200kb). With this data was now being charged at R2/mb which is extremely expensive. I then tried to move the money to another number so that I could force deplete the 200kb on my account. I could only transfer R1185 to another number and not the full amount. I have now tried to revert the R1185 from the other number and vodacom keeps telling me that I don't have airtime even though I have R1185 on the other number. What is going on?!!?!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
They fixed the issue and thank you for that, BUT the underlying problems in the system are still there...
They fixed the issue and thank you for that, BUT the underlying problems in the system are still there...
