NN
Neil N

1 reviews | Active since Dec 2010

24 Nov 2016, 17:27

Cannot finish data bundle and cannot transfer money

<p>My 2GB recurring data bundle was almost depleted so I decided to load money to buy a new recurring bundle at R1399. Vodacom did not allow me to buy a new bundle because the current bundle was not depleted (at 200kb). With this data was now being charged at R2/mb which is extremely expensive. I then tried to move the money to another number so that I could force deplete the 200kb on my account. I could only transfer R1185 to another number and not the full amount. I have now tried to revert the R1185 from the other number and vodacom keeps telling me that I don't have airtime even though I have R1185 on the other number. What is going on?!!?!</p>

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Replies (2)
Vodacom
Vodacom's reply25 Nov 2016, 06:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

NN
Neil N's update25 Nov 2016, 16:55
Reviewer Update

They fixed the issue and thank you for that, BUT the underlying problems in the system are still there...